Frequently asked questions
Do you take a commission on my sales?
None, on Ardoise's side. Our model is a flat monthly subscription. Your payment (Stripe) and delivery partners, however, charge their own fees: they set and collect them directly, and you connect and configure each partner yourself.
Do my guests need to install an app?
No. Everything runs in the browser: guests scan the QR and order, with nothing to install.
Where is my data hosted?
The platform is hosted in Europe, on French infrastructure, and built GDPR-first from collection through to export. The services you connect yourself — card payment, for instance — remain subject to their own terms and their own hosting.
Can I keep my own brand?
Yes. Each restaurant gets its own site, with its name and colours.
How does onboarding work?
We set up your menu, tables and payment with you. Book a demo to get started.
What does "0% commission" actually mean?
On the Ardoise side, you pay only a fixed monthly subscription: we take no percentage of your orders or revenue. It is not "zero fees" in absolute terms: your payment partner (Stripe) and your delivery partners keep their own fees, which they set and bill themselves — you connect and configure each one directly.
How does migration from my current solution work?
You send us your menu (a file or a link is enough), your tables and your visual identity; we set up your site and Console with you, then you approve before going live. No double entry, no service interruption during the switch.
What hardware do I need?
No proprietary hardware. Your guests order from their own phone via the QR code; on the floor and in the kitchen, a simple browser on a tablet, computer or smartphone is enough. You generate and print your table QR codes from the Console.
What happens if the internet goes down mid-service?
Your menu stays browsable: it is cached on your guests' phones from their first visit, and an "offline" banner tells them so. Sending an order and paying, however, need the network: both resume as soon as it is back. The Console and the kitchen pass do need a permanent connection.
Are my card payments secure and compliant?
Yes. Payments go through Stripe: no card data ever passes through our servers or your site (PCI SAQ-A scope). The restaurant remains the merchant of record via Stripe Connect — we never hold or route your funds.
In how many languages can my guests order?
In 7 languages: French, English, Spanish, Italian, German, Chinese and Japanese. You switch on the ones you want for your restaurant; your menu is translated automatically and you keep the final say on every translation (allergen wording is reviewed by a human).
What onboarding and support do you offer?
We set the platform up with you at launch, then support you by email. The platform and support are available in English as in the other enabled languages; your data and hosting stay in Europe.
How are you different from table-payment apps and POS software?
Ardoise brings together in a single platform what those tools handle separately: QR ordering and payment, reservations, in-house delivery, a branded showcase site and statistics — with no per-order platform commission, hosted in Europe. The details are in our market comparison.Ardoise next to the main families of tools
Take back control of your restaurant.
Book a 20-minute demo. We set everything up with you.
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